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National Customs Helpdesk

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Telephone: (055) 577 66 55

Open on weekdays during office hours from 7.00 to 17.00 hrs.

You can the call the National Customs Helpdesk for assistance with the following:

  • technical and content (tax)-related questions about the automated delivery and processing of:
    - Sagitta Import and Export declarations
    - NCTS/Transit declarations
    - the Sagitta Entry declarations
  • questions about Import Levies, Volume II
  • to request the following:
    • the Licence for electronic data interchange for incoming goods
    • the Licence for electronic data exit
    • the Licence for electronic import declaration
    • the Licence for electronic transit declaration
    • the Licence for electronic export declaration

Please note!

Do not call the National Customs Helpdesk outside of office hours, except in urgent and pressing situations, such as serious malfunctions. Your call will be transferred automatically to a stand-by employee.

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