Single Window for Maritime and Aviation

The Maritime Single Window (MSW) in the Netherlands was developed for maritime information exchange as prescribed in the European Directive 2010/65. All communications intended for Customs and the Royal Netherlands Marechaussee / Seaport Police can be communicated electronically using the MSW. Such a communication only needs to be sent once. The port authority concerned ensures that the communications it receives are forwarded to NCA SafeSeaNet, also using MSW. This means that the various government organisations all therefore receive this communication.

Because the Single Window is nowadays also intended for use by the aviation sector, the name has now been changed to the Single Window for maritime and aviation.

The Single Window for maritime and aviation must be used to submit all communications regarding the 'Entry', 'Exit', 'Provisioning' and 'Bunkering' customs processes.

The port systems of all the large ports in the Netherlands are connected to the Single window for maritime and aviation for communications concerning transport. PAX systems are connected for communications regarding people (crew and passengers).

For whom is the Single Window for maritime and aviation intended?

The communications system of the Single Window for maritime and aviation is intended for:

  • captains and masters
  • shipping companies
  • shipping agents
  • airlines
  • cargo handlers
  • ship chandlers, provedores and bunkerers

They are obliged to send communications in conformity with the Message Implementation Guide (MIG) for the Single Window (based on the WCO Data Model).

Are you unsure about whether you should use the Single window for maritime and aviation? Then please contact the National Customs Helpdesk.

For which communications do you use the Single window for maritime and aviation?

For the maritime sector:

  • communications to Customs regarding the 'Entry', 'Exit', 'Provisioning' and 'Bunkering' processes
    • preliminary registration of arrival and preliminary registration of departure of the ship
    • customs declarations regarding cargo
    • items of the ship's stores
    • provisions
    • bunkers
  • reports to Border Control:
    • preliminary registration of arrival and preliminary registration of departure of the ship
    • persons on-board (PAX)

For the aviation sector:

  • preliminary registration of arrival of an aircraft
  • the actual arrival of the aircraft
  • customs declarations regarding cargo

Emergency Single window for maritime and aviation

Has your computer connection with Customs or another relevant party failed? Or has the automation system failed? You can read what you can do to assure your logistics process in the emergency procedure for the Single window for maritime and aviation (only available in Dutch).

Javascript is disabled in this web browser. You must activate Javascript in order to view this website.