Receiving goods from abroad (including internet purchases)
Are you receiving (as a private individual) products from abroad? For example, via purchases from a webshop, via the internet or as a gift? Customs checks whether the goods can enter the Netherlands, judges whether you are liable for import duty and, if so, calculates the amount.
Where is my package?
It goes without saying that you would like to receive your package as soon as possible. However, the custom clearance may take some time.
Are you receiving goods from abroad from organisations and companies?
Are you receiving goods that you have ordered from organisations or companies, which send the goods from America (USA), China or another non-EU country? For example, purchases or orders from a webstore via the internet or from a mail order company? And you wish to import these goods. How does this work? What should you pay in taxes (e.g. import duties) and other costs? Which rates apply to which goods? Useful facts: your postal or courier company will take care of declaring the goods to the Dutch Customs. You pay them the costs for registrations and the import duties.
Are you receiving goods from abroad from private individuals?
Are you receiving goods from abroad, from private individuals, e.g. from family members or friends? Is the value not more than € 45? Then you do not pay taxes to import the goods. Is the value over € 45, but no more than € 700? Then you pay 2.5% of the value of the goods and VAT (0 or 6 or 21%). You must pay excise duty on excise goods such as alcoholic drinks. Is the value over € 700? Then the standard rates for import apply. Useful facts: your postal or courier company will take care of declaring the goods to the Dutch Customs. You pay them the costs for registrations and the import duties.
What can I do if I'm not in agreement with the amount of payable tax?
If you do not agree with the tax on imports that you must pay for goods which you received from abroad, please contact your postal or courier service. You can also apply for a refund of tax paid or submit a request from us. The conditions that must be met are given on this page.