Where is my package?

It goes without saying that you would like to receive your package as soon as possible.  However, the custom clearance may take some time.

Please check with your postal services or courier company.

Your postal services or courier company knows where your package is, and whether the customs clearance has already been done. You can often follow your shipment via Track & Trace.

Customs does not provide information about this.

See also the infographic: Wat doet mijn online aankoop bij de Douane? (Why is my online purchase held at Customs? - only available in Dutch).

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