Dutch Customs telephone numbers for businesses

Dutch Customs has various telephone numbers for commercial clients. Select the number depending on your question.

What kind of question do you have?

A question about a malfunction or a declaration system

For example, about AGS, NCTS/Transit, or Single Window, or regarding application for a registration or EORI number.

Place your call to the National Helpdesk Dutch Customs at: 088 156 66 55 on business days between 7:00 a.m. and 5:00 p.m. 

Calling from abroad? Please dial: +31 88 156 66 55

Malfunctions

Have you encountered a serious malfunction outside office hours? You can leave your telephone number. Someone from our standby service will return your call as soon as possible.

Visit our National Helpdesk Dutch Customs website where you will find information about malfunctions and maintenance for declaration systems and Single Window.

A dossier-related question regarding an authorisation

Is your company a client of a commercial contact point and do you have a question about a dossier? Please call the commercial contact point in your area. Here are the telephone numbers:

Area

Telephone number

Amsterdam

088 - 153 81 00

Eindhoven

088 - 157 92 47

Groningen

088 - 151 21 33

Arnhem

088 - 152 81 00

Breda

088 - 153 40 00

Rotterdam Haven

088 - 153 44 25

Schiphol Cargo

088 - 158 27 00

A question about single authorisations

Do you have a question about an authorisation involving more than one member state? Please contact the Expertise Centre for Single Authorisation (ECGOV). Read more about the ECGOV here.

The ECGOV is open from Monday through Friday, 8:00 a.m. to 4:30 p.m. You can call the ECGOV at the following numbers:

• +31 (0)88 153 19 78
• +31 (0)88 153 19 11
• +31 (0)88 153 20 69

A question about foreign investment in the Netherlands

The Contact Point for Foreign Investors is there to answer all your questions about Dutch and European fiscal and customs laws and regulations. Read more here about the Contact Point for Foreign Investors.

Ask your question directly by emailing douane.foreign.investment.desk@belastingdienst.nl

You can also call the Dutch Customs Information Line at: 0800 - 0143 (free of charge).

Calling from abroad? Please dial: +31 45 574 30 31

Place your call Monday through Friday from 8:00 a.m. to 5:00 p.m.

Another type of question

For other questions, please call Dutch Customs Information Line at: 0800 - 0143 (free of charge)

Calling from abroad? Please dial: +31 45 574 30 31

Place your call Monday through Friday from 8:00 a.m. to 5:00 p.m.

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