You have a complaint
Do you not agree with us? If you are unhappy about the working method or conduct of the Tax Administration (Belastingdienst), Customs (Douane) or the Tax Administration/Benefits (Toeslagen), you can file a complaint. Or you might appeal for another decision or even use mediation as an alternative way to solve matters.
Disputes may also be solved through mediation.
Complaints and disputes
If you are unhappy about the working method or conduct of the Tax Administration, Customs or the Tax Administration/Benefits, you can file a complaint.
Objection and appeal
You can object to our decision if the law offers the opportunity to do so. If this opportunity exists, it will be stated in the decision. Read more about objection and appeal.
Burden of proof
Who should prove what in a case? 'Whoever asserts a fact, must prove it'.
If you suffered (material) damage as a direct consequence of unlawful acts of the Tax Administration, you may file a request for compensation.
Rules of play
When dealing with your tax matters, we always take a series of general guidelines into account. You could also call them the rules of play (principles of good governance).