You have a complaint

Do you not agree with us? If you are unhappy about the working method or conduct of the Tax Administration (Belastingdienst), Customs (Douane) or the Tax Administration/Benefits (Toeslagen), you can file a complaint. Or you might appeal for another decision or even use mediation as an alternative way to solve matters.

Mediation

Disputes may also be solved through mediation.

Complaints and disputes

If you are unhappy about the working method or conduct of the Tax Administration, Customs or the Tax Administration/Benefits, you can file a complaint.

Objection and appeal

You can object to our decision if the law offers the opportunity to do so. If this opportunity exists, it will be stated in the decision. Read more about objection and appeal.

Burden of proof

Who should prove what in a case? 'Whoever asserts a fact, must prove it'.

Compensation

If you suffered (material) damage as a direct consequence of unlawful acts of the Tax Administration, you may file a request for compensation.

Rules of play

When dealing with your tax matters, we always take a series of general guidelines into account. You could also call them the rules of play (principles of good governance).