Emergency procedures

Malfunction in the computer link with Customs? Or malfunction of the computer systems at Customs or in your company? The emergency procedure describes what you can do to your logistics process account.

Entry

Import

These emergency procedures are only available in Dutch. 

Transport

These emergency procedures are only available in Dutch.

Export and Export (ECS)

These emergency procedures are only available in Dutch.

Keep yourself informed of the current status of digital (electronic) Customs declaration systems (service messages)

Do you want to be kept informed by automated e-mail of the current status of digital (electronic) declaration systems of Dutch Customs? Information about how to do so can be found on the website of the National Helpdesk Dutch Customs / page NHD>Actual, section: 'Useful Links'.

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