Provisioning and bunkering
Do you want to bring supplies or bunkers on board a sea-going vessel? If so, you must first inform the Customs Administration.
Please submit the notifications of planned provisioning to the Customs Administration digitally via the Air and Maritime Single Window. You do so by using the Notification Ship’s Provision (PRO message). This applies to provisioners and ship suppliers.
Following your notification, you may be asked to submit supporting documents digitally.
No later than the first business day following the provisioning, you must then submit the customs declarations or the electronic Administrative Documents (e-AD) to the Central reporting centre for provisions. You can drop them off or send them. The address of the reporting centre is shown below.
The address details of the reporting centre are:
Central reporting centre for provisions
Customs Administration Office Port of Rotterdam
NL-3199 LJ Rotterdam (Maasvlakte)
Failure to connect to Customs? Or failure in the automation systems, either at Customs or at your end? The emergency procedure (only available in Dutch) explains what you can do to keep your logistical process going.
Please submit the notifications of planned deliveries of bunkers to the Customs Administration digitally via the Air and Maritime Single Window. You do so by using the Notification Ship’s Provision (PRO message).This applies to all bunker suppliers.
You may only use the emergency procedure if the Customs Administration gives you permission to do so. You then send us an e-mail, containing the completed and attached Report provisions/bunkers.
If you have any questions, please contact the National Customs Helpdesk (Nationale Helpdesk Douane).