You can read the PDF by using Adobe Reader. You can download this programme from Adobe. The Tax and Customs Administration is not responsible for the installation and use of the reader.
You can file your complaint by using the Complaint Form. This form can be downloaded here.
You can fill in the form on the computer. Once you have completed the form, you can print it and send it. When filling in the form, you can find the address where the form should be sent via a menu structure. Please state ´Complaint´ on the envelope.
As you will be unable to save the completed form on your computer, you may wish to make an extra printout for your own records.
Alternatively, you can file your complaint by writing a letter. If you choose to do so, you should send your letter to the office about which you have a complaint. Please state ´Complaint´ on the envelope
It is important that you clearly specify what your complaint is about. For instance, you should indicate when you wrote a particular letter or what happened on a particular date. It will simplify and accelerate the processing of your complaint if you enclose copies of documents to which you are referring or that may be relevant to the handling of your complaint, such as letters from yourself or the Tax Administration, notices of assessment and demand notes.