Customs online

We have several social media accounts. The choice is yours. Ask your question, also in English. We are happy to be of service.

For individuals




For businesses



Online - offline

We are online from Monday to Thursday from 8 am to 5:30 pm. And on Friday from 8 am to 5 pm. Of course, you can also ask a question beyond these opening hours. You will then receive an answer as soon as we are back online.

Do not share personal data with us nor with others

After all, anyone can read it. Therefore, do not share personal data - such as your citizen service number (BSN) and bank details - on our accounts. The webcare team will only use public information in answers to your questions and will not provide tax advice.

We do not mention personal data such as income, family situation and citizen service number (BSN). Nor do we ask for them. This is because we handle your data with care: we only want to exchange this information through reliable and secure environments. You cannot ask your questions to the webcare team in a direct or private message. If we are unable to answer your question, for example because personal details are required, we will ask you to call us.

House rules

Please behave properly on Facebook and X and respect each other. If you use discriminating, threatening, vulgar or abusive language, we may hide or delete your comment or post.

You can find more information about our house rules at 'Hoe gaan we met elkaar om?' (House rules for interacting with us, only available in Dutch).

Customs Information Line

If you do not have Facebook or X, you can also call the Customs Information Line and ask your question.