Customs telephone numbers for businesses

Dutch Customs has various telephone numbers for commercial clients. Select the number depending on your question.

What is your question about?

  • Information or declaration systems

    For example, you have a question about AGS, DMS, NCTS/Transit or Single Window, or regarding the application for a registration or EORI number.

    Call the Dutch Customs National Helpdesk at: 088 - 156 66 55

    Calling from abroad? Please dial: +31 88 156 66 55

    Opening hours

    You can reach us Monday to Friday from 8 am to 4 pm. Are you experiencing a serious disruption outside of office hours? In that case you can leave your telephone number. Someone from our on-call service team will then return your call as soon as possible.

    Maintenance and service interruptions

    Please visit the Dutch Customs National Helpdesk website. Here you will find information about maintenance and unplanned service interruptions for the declaration systems and Single Window.

  • File-related questions about an authorisation
    Is your company a customer of a commercial contact point (bedrijvencontactpunt) and do you have a file-related question? Please contact the commercial contact point in your area. These are the telephone numbers and e-mail addresses:
    Area Telephone number E-mail address
    Amsterdam +31 88 153 81 00 douane.dam.bcp@douane.nl
    Eindhoven +31 88 157 92 47 douane.dei.bcp@douane.nl
    Groningen +31 88 151 21 33 douane.dgr.bcp@douane.nl
    Arnhem +31 88 152 81 00 douane.dar.bcp@douane.nl
    Breda +31 88 153 40 00 douane.dbr.bcp@douane.nl
    Port of Rotterdam +31 88 153 44 25 douane.drh.bcp@douane.nl
    Amsterdam Airport
    Schiphol Cargo
    +31 88 158 27 00 douane.dsc.bcp@douane.nl

    Opening hours

    You can reach us Monday to Friday from 8 am to 5 pm.

  • Cross-border authorisations
    Do you have a question about an authorisation involving more than 1 member state? Please contact the Expertise Centre for Cross-border Authorisation (ECGOV). Read more about the ECGOV.

    The ECGOV is open Monday to Friday from 8 am to 4:30 pm. You can reach the ECGOV at the following numbers:

    • +31 88 15 31 978
    • +31 88 15 31 911
    • +31 88 15 32 069
  • Foreign investment in the Netherlands
    The Contact Point for Foreign Investors is there to answer all your questions about Dutch and European tax and customs laws and regulations. Read more about the Contact Point for Foreign Investors.

    Ask your question directly by sending an email to douane.foreign.investment.desk@douane.nl.

    You can also call the Dutch Customs Information Line at: 0800 0143 (free of charge).

    Calling from abroad? Please dial: +31 45 57 43 031

    You can reach us Monday to Friday from 8 am to 5 pm.

  • Other questions
    Please call the Customs Information Line at: 0800 0143 (free of charge)

    Calling from abroad? Please dial: +31 45 57 43 031

    Opening hours

    You can reach us Monday to Friday from 8 am to 5 pm.