Customs Notification

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When to use the Customs Notification?

You use the 'Customs Notification’ form in the following situations:

  • to make a report within the context of a permit issued to you
    Such reports are made in the following situations:
    • emergencies (e.g. fire in a customs warehouse)
    • transmission of data as contained in your permit
  • to make a report within the context of the customs transit procedure
    It concerns notifications in case of emergencies during transit (e.g. an accident).

Customs transit emergency procedure

You do not use the ‘Customs Notification’ form for the customs transit emergency procedure. For the customs transit emergency procedure has its own reporting procedure. What you should do in such a case is explained in the ‘NCTS Emergency Procedure Authorised Consignees’ (‘Noodprocedure NCTS Toegelaten Geadresseerde (TG)’, only available in Dutch) and in the ‘NCTS Emergency Procedure Authorised Consignees for TIR Operations’, (‘Noodprocedure NCTS Toegelaten Geadresseerde voor TIR-operaties’ (TG-TIR), only available in Dutch).

No permission to unload in customs transit?

Did you not receive the notification 'Permission to unload (IE043)'? If the goods have been transported in a sealed means of transport, you may not unload them. Is the means of transport not sealed or are the packages individually sealed? Then you may unload them, but you must keep them available for inspection. In both situations, we will come to your location within 120 minutes. If your authorisation specifies a different deadline, we will adhere to it. Please contact the Customs Work Distribution Unit if you have not received a response within the specified time limit. Please check the brochure 'Reactietijden fysieke controles Douane' (only available in Dutch).

Reporting emergencies

Emergencies are reported as follows:

  1. You first report the emergency by telephone to the central reporting centre for the customs region where the emergency has occurred. The reporting centre you need to contact can be found below under ‘Customs Central Reporting Centres’.
  2. You then also report the emergency by e-mail. Complete the ‘Customs Notification’ form and e-mail it to the central reporting centre to which you have already reported the emergency by telephone.
  3. This central reporting centre will send you an e-mail with a report number. This e-mail also states whether a customs officer will be on site.

Making other reports

If there is no emergency, the reporting procedure is as follows:

  1. You complete the ‘Customs Notification’ form.
    Please note!
    If you use the 'Customs Notification' to make a report under the customs transit procedure, you need not fill in columns D through I in question 4.
  2. After filling in the ‘Customs Notification’ form, you e-mail this form to the central reporting centre for your customs region. The reporting centre you need to contact can be found below under ‘Customs Central Reporting Centres’.
  3. This central reporting centre will send you an e-mail with a report number.

Customs Central Reporting Centres

Customs has 2 central reporting centres:

  • for the Southern Netherlands (the Port of Rotterdam, Eindhoven and Breda customs regions):
    Central Operations Point Rotterdam/Customs national control room
    E-mail: douane.dltc.maritiem@douane.nl
    Telephone: 088 - 151 44 44
  • for the Northern Netherlands (the Groningen, Arnhem, Schiphol Cargo and Amsterdam customs regions):
    Central Operations Point Schiphol
    E-mail: douane.dsc.regiekamer@douane.nl
    Telephone: 088 - 158 27 80

In the 'List of Customs Offices’ (‘Kantorenlijst Douane’, only available in Dutch), you can find your customs region on the basis of your postcode, and therefore the central reporting centre you need to contact. These reporting centres are available 24 hours a day, 7 days a week.

Please Note!

Please only contact the reporting centre by telephone if you want to report an emergency.

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