Digital services

The mini One Stop Shop scheme (MOSS scheme) made it possible for entrepreneurs to declare the VAT for the digital services that they provided to private citizens via one EU country. The MOSS scheme has expired on 1 July 2021. This has been replaced by the One Stop Shop, which houses various schemes.

You can read more about these schemes under E-commerce and services. Did you use the MOSS scheme in the Netherlands? You can read more information under The MOSS scheme.

What do we mean by digital services?

By digital services we mean:

  • electronic services
    These are services provided using the internet or a digital network. They are largely computerised and cannot be provided without using information technology. Examples include online traffic information and weather forecasts, online newspapers and magazines, online data storage, access to or downloading software, the use of search engines and online gaming.
  • telecommunication services
    These are services regarding the transmission, sending or receiving of signals, text, images, sounds or information via cable, radio waves, optical or other electromagnetic systems. This includes the transfer and granting of the right to use capacity for such transmission, sending or receiving. Examples include telephony, SMS, internet access and voicemail.
  • radio and television broadcasting services
    These are services with audio and audiovisual content, such as radio and television programmes offered via communication networks to the general public for simultaneous listening or viewing under the editorial responsibility of a media services provider on the basis of a programme schedule.

How do you determine the place of delivery of the digital services?

The key principle is that digital services for private citizens are taxed in your customer's country of residence.

For certain digital services you determine the place of the service on the basis of:

  • the physical location
    This is the case if you provide the service at a certain location, such as a Wi-Fi hotspot, telephone cell, internet cafe, restaurant or hotel lobby.
  • the place of departure of the passenger transport
    This is the case if you provide the service on board a ship, aircraft or train for passenger transport within the EU.
  • the place where the private citizen's land line is installed
    This is the case if you provide the service via a land line.
  • the country code of the private citizen's SIM card
    This is the case if you provide the service via a mobile telephone.
  • the location of the decoder, or the place to which the viewing card is sent
    This is the case if a decoder or viewing card is needed for the service.

You can apply the guidelines set out above to reduce your administrative burden without having to obtain any other information from your customer.

If you do not wish to follow these guidelines, you can determine your customer's place of residence yourself. For this purpose you will need 3 non-conflicting means of evidence such as the invoice address, bank details, the internet protocol address (IP
address) or other commercial details.

If you provide digital services other than electronic services, telecommunication services or radio and television services, you will need 2 non-conflicting commercial means of evidence to determine your customer's place of residence.

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