When can you send us an email?

There are risks associated with sending emails. Therefore, we only communicate with taxpayers by email in specific cases.

We can communicate with you by email if you have indicated that you would like further contact by email. You must give explicit permission to do so. We will give you an email address. You can only use this email address for the specific matter for which you are given the address.

Please note!

We never send formal documents such as tax assessments and decisions on benefits by email. You will always receive these by post. We never send emails about late payments.

How do we let you know our email address?

There are 2 ways we can let you know what our contact email address is:

  • We send you a letter about your specific case. In this letter we include an email address. You can only use this address to contact us about this case only.
  • We will call you and ask if you want to contact us by email about a specific matter. If you want, we will give you the email address of our employee who is dealing with that case.

We only communicate by email about 1 specific case

We will only communicate by email with you about 1 specific case. When we call you or send you a letter, we will indicate which case it is. We will not communicate by email about any other case other than specified.

Please note!

Any formal messages we receive by email will not be processed. Examples include a tax return, an application for benefits or a notice of objection.
If we receive such a request by email we will send you an email stating that we will not process the content of your request.

Do you want to send an attachment with your email?

The email including any attachments may not be larger than 16  MB, and there are files we cannot process (only available in Dutch).

Belastingdienst filetransfer (BFT)

We may also ask you to exchange data relating to your specific case using Belastingdienst filetransfer (BFT) (only available in Dutch). BFT allows you to send and receive files in a way that is secure and compliant with the General Data Protection Regulation (GDPR). For example, files larger than 16 MB or files that we cannot process via email. If this is the case, you will receive an email from us with an explanation for on how to do this.

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