Complaints and disputes
Submitting a complaint
You can file your complaint by using the Complaint Form.
You can download the Complaint Form.
Information about how to file a complaint are only available in Dutch: Klacht indienen.
Terms and conditions of penalty payments
You can demand a penalty payment if we have not provided you with a timely response on your request or appeal. Information about the terms and conditions of penalty payments are only available in Dutch: Jullie zijn te laat met beslissen – wat kan ik doen?